Title
Report regarding a resolution approving a consulting services agreement with Superion, LLC of Lake Mary, Florida in the amount not to exceed $445,256 for a five year term to upgrade the City's existing permitting system, and provide ongoing maintenance and support, and authorizing the City Manager to execute the agreement. (Tony Barrera, Information Technology Director).
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RECOMMENDATION
Recommendation
Staff recommends approving a five-year consulting services agreement with Superion, LLC of Lake Mary, Florida in an amount not to exceed $445,256 for upgrading the City's permitting system, and subsequent support, and authorizing the City Manager to execute the agreement.
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BACKGROUND/DISCUSSION
The City of South San Francisco has been using the TRAKIT permitting system since 2001 to manage building, engineering, and fire permits, development projects, business licenses and code enforcement cases. The system is heavily used by several departments and has been very stable throughout the years. When the City first began using the TRAKIT system, the vendor providing the application system and support was CRW. In 2015, Superion, LLC acquired the original company, CRW, and continued to provide maintenance and support to the TRAKIT system, including making several beneficial improvements to the application.
In 2016-2017 staff implemented the online portal of the TRAKIT application which provides businesses, contractors, homeowners and developers easy online access to apply for permits, make online payments, check permit status and renew business licenses. The system has provided significant value to City staff and helped streamline departmental processes, reduce paper, and provide an easy one stop permit center.
Recently, City staff was informed by Superion that the City's current version of the TRAKIT software has reached its end of life and soon Superion will no longer provide support and maintenance for TRAKIT. In order to continue utilizing...
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