Title
Report regarding a resolution authorizing the City Manager or designee to execute a Consulting Services Agreement with Digitech Computer LLC for ambulance billing and revenue cycle management services for an initial term of five (5) years, with the option to extend the agreement for up to three (3) additional two-year terms, for compensation equal to 3.75 percent of collected revenue. (Richard Walls, EMS Battalion Chief)
Recommendation
RECOMMENDATION
It is recommended that the City Council adopt a resolution authorizing the City Manager or designee to execute a Consulting Services Agreement with Digitech Computer LLC for ambulance billing and revenue cycle management services for an initial term of five (5) years, with the option to extend the agreement for up to three (3) additional two-year terms, for compensation equal to 3.75 percent of collected revenue.
Body
BACKGROUND / DISCUSSION
The City of South San Francisco Fire Department provides Advanced Life Support (ALS) and Basic Life Support (BLS) ambulance transport services, processing approximately 4,300 ambulance transports annually. Ambulance billing and revenue cycle management are essential to ensuring timely reimbursement from Medicare, Medi-Cal, commercial insurers, and private payors while maintaining compliance with applicable federal and state laws and regulations.
The City's current ambulance billing agreement was originally awarded to Wittman Enterprises. During the term of the agreement, EMS|MC acquired Wittman Enterprises and assumed responsibility for providing the City's ambulance billing services. As the agreement approached expiration, staff determined that conducting a competitive Request for Proposals (RFP) was in the City's best interest to evaluate current market capabilities, technological advancements, pricing, customer service, and opportunities to enhance revenue cycle management while maintaining regulatory compliance.
The City released an RFP for Ambulance Billing Serv...
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