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Resolution authorizing the City Manager to execute a five-year professional services agreement with Intermedia.net, Inc. for upgrading the City phone system to a Unified Communication hosted platform in the amount not to exceed $736,259 (Tony Barrera, Director of Information Technology)
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WHEREAS, The City's NEC phone system, implemented in 2019, currently operates as an on-premises solution; and
WHEREAS, NEC informed the City that it will discontinue support for all on-premises hardware and software effective December 31, 2024; and
WHEREAS, Intermedia has proposed a cloud solution that offers to maintain all existing features while adding integrations with Microsoft Teams, SMS capabilities, "soft phone" allowing a user to use their computer versus a handset and user self-service account management through a secure web portal; and
WHEREAS, the City has an upgrade path for a scheduled, seamless migration that will allow the City to stay aligned with evolving technology standards while maintaining operational continuity; and
WHERAS, The Information Technology Department requested appropriation during the 2025-26 budget cycle and has sufficient funds allocated for the project and subsequent years; and
WHEREAS, City staff recommends that the City Council approve an agreement with Intermedia.net, Inc. for the upgrade of the City's phone system for a total five-year cost of $736,259 and authorize the City Manager to execute the agreement.
NOW, THERFORE, BE IT RESOLVED, that the City Council of the City of South San Francisco hereby take the following actions:
1. Approves a Professional Services Agreement with Intermedia.net, Inc. for services and equipment related to the upgrade of the City's phone system in the amount of $736,259, a copy of which is attached hereto and incorporated herein as Exhibit A.
2. Authorizes the City Manager to execute the Professional Services Agreement with Intermedia.net, Inc., in substantially the same form as Exhibit A...
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