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Report regarding resolutions approving agreements with Speridian Technologies LLC. for the implementation of the Clariti community development permitting software and with Clariti Cloud Inc. for a five-year subscription and support contract, totaling $1,808,017 (including a 15% contingency), authorizing the City Manager to execute the agreements and approving Budget Amendment Number 25-045 (Tony Barrera, Director of Information Technology)
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RECOMMENDATION
Recommendation
Staff recommend the City Council approve agreements with Speridian Technologies and Clariti Cloud Inc. for the implementation and modernization of the permitting system. This will streamline the permitting process and provide easier navigation for the end users.
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BACKGROUND/DISCUSSION
The City's Community Development Permitting System has been in place for over twenty years, supporting multiple departments, including the Building, Planning, Engineering Divisions, Fire Department, and Code Enforcement. The permitting system is used to process permits for residents, businesses, and contractors. Additionally, the Finance Department uses the system for managing business licenses. While the system has provided stability for many years, it recently began experiencing issues and lacks modern features that could improve efficiency. Some of the key challenges are
* Aging Technology: The current system is over 20 years old. The permitting portal is very limited, making it difficult for the public to apply for permits.
* Support Limitations: It is increasingly difficult to acquire support for database issues.
* Software Instability: Persistent issues with the software hinder operational effectiveness.
As a result, the City partnered with Plante Moran, an experienced Enterprise Resource Planning (ERP) consultant, to conduct a comprehensive needs assessment. The consultant facilitated in-depth interviews and workshops with staff across various departments to identify existing workflow...
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