Title
Report regarding a resolution authorizing the City Manager to execute a five-year professional services agreement with Intermedia.net, Inc. for upgrading the City phone system to a Unified Communication hosted platform in the amount not to exceed $736,259 (Tony Barrera, Director of Information Technology)
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RECOMMENDATION
Recommendation
Staff recommends that the City Council adopt a resolution authorizing the City Manager to execute a five-year professional services agreement with Intermedia.net, Inc. for upgrading the City phone system to a Unified Communication hosted platform.
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BACKGROUND/DISCUSSION
The City's NEC phone system, implemented in 2019, currently operates as an on-premises solution supporting all departments except 911 emergency services. On September 24, 2024, Intermedia announced an agreement to assume NEC's Unified Communication as a Service (UCaaS) business in North America, as well as its partner relationships in Europe. This move strengthens Intermedia's presence in the global communications space and reflects the growing demand for flexible, cloud-based solutions. NEC informed the City that it will discontinue support for all on-premises hardware and software effective December 31, 2024, as it transitions from traditional systems to modern, cloud-based communication platforms. Moving to a cloud-based solution will ensure continued system support while providing increased reliability, timely and consistent software updates, and enhanced communication features to better meet the needs of City operations.
Due to the vendor partnership, the City has an upgrade path to the hosted solution that allows for a scheduled, seamless migration rather than a disruptive "forklift" replacement. The City currently operates 680 direct-inward dialing numbers (DID), 535 handsets, integrations to building public announcement systems, voicemail, call accounting, call recording, and multiple call tree groups. The proposed cloud solution will ...
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