Title
Report regarding a resolution approving an agreement with Cooperative Personnel Services (CPS-HR), Inc. for professional services in an amount not to exceed $12,000. (Madeline Popielak, Mock Human Resources Director)
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RECOMMENDATION
Recommendation
It is recommended that Council adopt a resolution approving an agreement with Cooperative Personnel Services (CHS-HR) for professional services in an amount not to exceed $12,000 for the second semi-annual employee engagement survey.
Body
In 2023, the City of South San Francisco launched an employee engagement initiative, in order to assess the City's workforce engagement levels and identify strategies to improve employee retention, wellbeing, motivation and performance. Following the COVID-19 pandemic, many public agencies experienced increasing rates of employee burnout and turnover, due in part to the pressures presented for essential workers by the pandemic, as well as limited staffing resources available to budget shortfalls caused by a sharp decline in revenue in 2020-2021. In addition, post-COVID inflation and strong job growth led to high competition to fill vacant positions. Although the City of South San Francisco has historically maintained a low turnover rate, turnover did increase between 2020-2023, particularly in essential services such as public safety and community services, as well as in competitive and highly-skilled positions.
In order to assess the needs of the workforce and develop strategies for employee retention, in fall of 2023, the City contracted with Cooperative Personnel Services to conduct an employee engagement survey of the City's workforce. By utilizing a third-party survey, individual survey responses were kept confidential and only aggregate results were reported to the City. The results included a breakdown by department, employment status, and other key demographic results. The survey results also included comparisons to local government agency benchmarks in...
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